Privacy Policy

This Privacy Policy explains how Refined Websites collects, uses, and protects your information when you use our website or contact us.

Last updated: 06/02/2026

1. Who We Are

Refined Websites provides website design and development services. This policy applies to our website and any enquiries you make via our forms, email, phone, or WhatsApp.

2. Information We Collect

We may collect the following information:

  • Contact details: name, email address, phone number, business name.
  • Enquiry details: information you submit in forms (project requirements, budget, timelines, messages).
  • Technical data: IP address, device/browser information, pages visited (via cookies/analytics if enabled).

3. How We Use Your Information

  • To respond to enquiries and provide quotes.
  • To deliver services you request and communicate about your project.
  • To improve our website and services (analytics).
  • To comply with legal obligations where required.

4. Legal Basis for Processing

We process personal data where necessary to respond to your enquiry, perform a contract (or steps leading to a contract), comply with legal obligations, and/or where we have a legitimate interest in operating and improving our business.

5. Cookies & Analytics

We may use cookies or similar technologies to improve site functionality and understand usage (e.g., Google Analytics). You can control cookies through your browser settings and, where applicable, via any cookie banner on our site.

6. Sharing Your Information

We do not sell your personal data. We may share information with trusted service providers only where necessary to operate our business (e.g., hosting, email delivery, analytics, CRM). These providers are expected to protect your data.

7. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including for legal, accounting, or reporting requirements.

8. Security

We take reasonable technical and organisational measures to protect your information. However, no online transmission is 100% secure.

9. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to request a copy of your data. To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

If you believe we have not addressed your concern, you may have the right to complain to the UK Information Commissioner’s Office (ICO).

Domain & Hosting

A strong online presence starts with the right foundation. Our secure, reliable domain registration and hosting solutions ensure your website operates smoothly and remains accessible to your audience at all times.

What We Offer:

  • Domain Registration: Secure your perfect domain name that represents your brand and makes you stand out online.
  • Reliable Hosting: Fast, secure, and scalable hosting solutions to keep your website online with minimal downtime.
  • SSL Security: Integrated SSL certificates to safeguard your website and build trust with your visitors..

With our domain and hosting services, you’ll have the peace of mind that your website is fast, secure, and always available—empowering your business to grow confidently online.

SEO Optimisation

In today’s competitive online landscape, visibility is everything. We specialize in SEO optimization strategies that enhance your website’s search engine rankings, ensuring your target audience finds you quickly and effortlessly.
What We Offer:

  • On-Page SEO: Fine-tuning your website’s content, keywords, and structure to meet search engine requirements.
  • Technical SEO: Improving speed, mobile responsiveness, and other backend optimizations to ensure smooth performance.
  • Keyword Strategy: In-depth research to target the right keywords that align with your audience’s search intent.
  • SEO Reporting: Regular updates and insights into your website’s progress and rankings.

By leveraging proven SEO techniques, we not only increase your website’s organic traffic but also help you build long-term visibility and authority in your industry.

Analytics & Tracking

Data-driven insights are the key to unlocking your website’s full potential. We implement advanced analytics and tracking tools that monitor user behavior, measure performance, and guide strategic improvements.
What We Offer:

  • Google Analytics Integration: Track visitor behavior, page views, and traffic sources to make data-driven decisions.
  • Performance Monitoring: Analyze key metrics like site speed, bounce rates, and conversions to optimize your website.
  • User Behavior Insights: Understand how users interact with your site to identify opportunities for improvement.
  • Custom Reporting: Clear, actionable reports that highlight key performance metrics and trends.

With our analytics solutions, you’ll gain a comprehensive understanding of your audience, empowering you to optimize user experiences and make smarter, growth-focused decisions.

Web Development

We specialize in building powerful, responsive, and scalable websites tailored to your business needs. From concept to launch, our web development solutions ensure your site not only looks great but also performs at its best.

What We Offer:

  • Custom WordPress Development: We build fully customized WordPress websites that are user-friendly, secure, and easy to manage. Whether you need a simple blog, a corporate site, or a feature-rich eCommerce store, we create WordPress solutions tailored to your goals.
  • Responsive Design: Your website will look flawless and function seamlessly across all devices, including desktops, tablets, and mobile phones.
  • Scalable Solutions: Future-proof websites built to grow with your business, enabling easy updates, new features, and enhanced performance.
  • Optimized for Speed: We focus on fast load times, ensuring your visitors stay engaged while boosting your SEO rankings.
  • Secure & Reliable: Built using the latest frameworks and best practices to protect your data and deliver a worry-free experience.

At the core of our service is a focus on delivering a website that combines aesthetics, functionality, and scalability – helping your business stand out online and achieve real results.